...what do you do?
What do you even say?
I got an email from a client a couple of days ago telling me her son passed away suddenly and she wouldn't be able to make her appointment. I couldn't even believe that she had the presence of mind to email me. Her son was only 29 and he wasn't expected to die - he just got sick and things went from bad to worse very suddenly.
I've been in the same situation before - where clients have lost someone close suddenly, but every time this happens I'm at a new loss on what to do. I'll go to the funeral, send a card and have a the tissues near at hand when they return to getting massages. The thing is, I'll probably bawl my eyes out next time I see them. I'm not an emotional person. Seriously. But there's something about losing a loved one that just makes me cry, especially if it's someone young and the death is unexpected.
One time a client showed me a tattoo she had got to remember her brother by - he also had passed away young and suddenly. SHE wasn't crying, but as soon as I saw that tattoo I just lost it.
How do you handle it?