OK, so remember the story about flakey MT that used to be across the hall and her client that she never called and the fact that I benefited from her flakiness?
Well, I came across a similar situation today. A pregnant client had bought one of those membership deals at a local massage place and she hundreds of dollars worth of credit in her account. She can't get in to use them because they only have 1 therapist that does prenatal massage in the place and she only works 2 days a week, doing 4 appointments a day. Apparently this client has been trying since MAY to get in to get a massage. She was given the run around so much that she just googled prenatal massage last night, emailed me and I got her in this morning since I had another client that had to reschedule.
So I got a new client from their mismanagement. But then they still have her money that they have drawn out every month.
It's not a good thing when I hear of people being frustrated like that, but then if things had gone smooth, I wouldn't be working on her now!
Is it nerdy of me...
2 days ago